Coffee Education Director - Full Time
at Black and White Coffee Roasters
Raleigh, NC Headquarters

Title of position: Coffee Education Director

Position type: Full time

About Black & White Coffee Roasters:

At Black and White Coffee Roasters, we’re committed to creating compelling opportunities for producing partners, staff, and community. When someone experiences Black and White, we want to be the perfect balance of expertise and down-to-earth, approachable hospitality. Practically, this leads us to shape a menu that’s as accessible as it is exciting. Our cafes always feature two coffees, one cozy and one adventurous, both on drip and espresso. For our retail and web customers, this means we provide a broad range of year-round offerings that showcase coffee’s most classic flavor profiles alongside a dizzying array of exclusive, experimental single origin coffees from exceptional producing partners. Our wholesale customers get access to it all, not to mention world class equipment service and consultation from World Barista Championship competitors and seasoned industry vets. Regardless of what the phrase “exceptional coffee kept simple” means to our cafe guests, or our retail and wholesale customers, we tailor a worthwhile experience for anyone who will take a chance on us. In other words: compelling coffee. curious people.

Job Summary:

We are seeking a skilled and passionate Coffee Education Director to join our team and take charge of designing a comprehensive coffee curriculum for our company's baristas, managers, wholesale partners, and home enthusiasts with varying skill levels and unique learning needs. As a Coffee Education Director, you will play a crucial role in enhancing the knowledge and expertise of our team and partners, ensuring that they deliver an exceptional coffee experience to our valued customers.

Description of Responsibilities:

• Curriculum Development: Design a versatile coffee education program tailored to cater to the diverse needs of our baristas, managers, wholesale partners, and home baristas. The curriculum should cover everything from coffee basics to advanced techniques, including brewing methods, coffee sourcing, roasting, cupping, and customer service. 
• Training Materials: Develop engaging and interactive training materials, including presentations, manuals, videos, and online courses, to facilitate effective learning experiences for all learners.
• Training Delivery: Conduct hands-on and virtual training sessions, workshops, and seminars to impart coffee knowledge and skills to our team members, wholesale partners, and home baristas.
• Individualized Learning: Recognize the varying skill levels and learning styles of the learners and adapt the training approach to meet their unique requirements.
• Assessments and Feedback: Create assessments and evaluations to measure the effectiveness of the training programs and gather feedback from participants for continuous improvement.
• Stay Updated: Keep abreast of the latest trends, innovations, and developments in the coffee industry to ensure that our training programs remain current and relevant.
• Collaboration: Work closely with our baristas, managers, and wholesale partners to understand their needs and challenges, aligning the curriculum accordingly to foster growth and excellence.
• Quality Control: Ensure that the quality and consistency of coffee preparation and service align with the company's standards and objectives.

Required Experience:

• Extensive knowledge and experience in the specialty coffee industry, including coffee sourcing, roasting, brewing, and customer service.
• A degree or certification in coffee-related fields is preferred.

Required Skills:

• Strong instructional design skills with a proven ability to create effective training programs.
• Excellent communication and presentation skills to engage learners effectively.
• Ability to adapt and cater to different skill levels and learning styles.
• Organizational and time-management skills to manage multiple training initiatives simultaneously.
• Collaborative approach with a passion for nurturing talent and promoting excellence.

Location: Raleigh, North Carolina

How to Apply: Candidates interested should apply via the form below.

Closing Date: November 30, 2023

For more information on Black and White Coffee Roasters, and our current open positions, please visit our website at www.blackwhiteroasters.com.

Black and White Coffee Roasters is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.